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Frequently Asked Questions
  1. Products, Payments & Warranty
  2. Orders
  3. Cancellation Process

1. Products, Payments & Warranty

Are your Blinds Custom Made as required?

All of our Blinds are custom made from your measurements, to fit your windows perfectly. We don’t sell ready made products or cut down ready made products. You’ll get long lasting, perfectly fitting blinds from Plantation Shutters

Are your products made in Australia?

We supply both Australian made and Overseas made Blinds. All our blinds are custom made.

Our Overseas range of blinds are excellent quality and we offer a 5 year warranty. If you are happy to wait for the extra delivery time, you will see significant savings.

What is the Warranty on your products?

Our warranty on all our products is 5 Year Warranty.
Please read our full warranty details on our website for further details.

What forms of payment do you accept?

We accept the following forms of payment:

  • Credit Cards – MasterCard and Visa 
  • Phone Payment – Call our office if you prefer not to enter your credit card details online, and we will process the payment for you.
  • Direct Deposit – You can choose to pay via bank transfer (EFT) through online banking or at your local branch.
  • Your order will only go into production after full payment has been received.

2. Orders

How long will my order take?

The manufacturing time will vary depending on the product, and overseas orders will take longer. Overseas products do take longer due to the shipping time to Australia.

ProductTime
Domestic Plantation Shutters 20 to 30 working days (5 to 7 weeks)*
Overseas Plantation Shutters 30 to 40 working days (7 to 9 weeks)*

* The above turnaround times are a guide only.

We take great pride in our standard of service and make every effort to ensure your blinds are delivered promptly. However, times can vary due to stock availability, shipping and transport and the manufacturing days noted here are a guide only. Public Holidays such as Christmas and Easter can also affect manufacturing and shipping time.

We will endeavour to notify you as soon as possible of any delay or stock unavailability and we may offer an alternative product that can be delivered sooner.

Orders placed on or after the Christmas close off dates, will be ordered as soon as manufacturing recommences. You will find Christmas ordering dates on our website.

Can I change my order?

An order can only be changed within 12 hours of the order being placed, (the next business day) except for 7 Day Express Orders.

Due to the speed of processing and manufacturing of our 7 Day Express blinds, they go straight into production on the business day they’re ordered

3. Cancellation Process

Can I cancel my order?

An order can only be cancelled within 12 hours of the order being placed (the next business day).
Refunds will be processed within 7–10 working days of the written notice of cancellation.
Payments will be refunded directly to whatever card or account you used to pay for the order e.g. Credit card or Bank Deposit.